Seven brands. Eight dimensions. The figures speak.
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| Metric | huxi | Adam & Eve | LELO | Womanizer | Lovehoney | MysteryVibe | Coco de Mer |
|---|---|---|---|---|---|---|---|
| Premium UK | Mass US | Premium Sweden | Premium global | Mid UK | Premium UK | Premium UK | |
| Guarantee | 60-day, full cash refund | 90-day satisfaction guarantee | 30-day Satisfaction Guarantee / 1-yr warranty | 100 Day Pleasure Guarantee | 100 Day Pleasure Guarantee | 30-day refund policy | Defect-only warranty (60-day product guarantee) |
| Refund window | 60 days | 90 days | 14d cash (sealed) / 30d coupon (opened) | 30d cash (unopened) / 100d voucher (opened) | 30d cash (unopened) / 100d voucher (opened) | 30 days | None for unwanted; defects only |
| Refund form | Cash, original card | Cash, original card | Cash (sealed); coupon for next order (opened, 1-month validity) | Voucher for alternative product | Gift voucher | Cash (when honoured) | Replacement only (defects) |
| Opened product | Yes | Yes — any reason | Yes — coupon only | Yes — voucher only | Yes — voucher only | Stated: no. Operational: discretionary | No — sex toys non-returnable per hygiene policy |
| Return shipping | Free, prepaid label | Customer pays | Customer pays | Variable by market | Free (UK) | Free | N/A — defect-only process |
| Refund speed | 5 working days | 3–4 weeks | Not specified | Not specified | Not specified | Not specified | Not specified |
| Product range | 8 products, one job each | 1,000+ SKUs | 55+ products | 23 SKUs | 3,000+ SKUs | ~6 products | 16 products |
| Entry price | £47 | ~£15 | £49 | £89 | £24 | ~£100 | £145 |
Every figure here is taken from each brand’s own published returns and guarantee policy, verified June 2026. Where a policy was ambiguous, we recorded the least favourable reading to ourselves. Closest comparator: Adam & Eve (90-day cash refund) — note the customer pays return shipping, so the full purchase price is not returned. Their policy: adameve.com/t-returns2.aspx Other comparators’ policies are published on their own sites: LELO, Womanizer, Lovehoney, MysteryVibe and Coco de Mer.