Eight brands. Eight dimensions. The figures speak.
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| Metric | huxi | Adam & Eve | LELO | Womanizer | Lovehoney | MysteryVibe | Coco de Mer | Honey Birdette |
|---|---|---|---|---|---|---|---|---|
| Premium UK | Mass US | Premium Sweden | Premium global | Mid UK | Premium UK | Premium UK | Premium AU | |
| Guarantee | 60-day, full cash refund | 90-day satisfaction guarantee | Satisfaction Guarantee — 30d, lelo.com only. Max 3 claims per account, once per product | 100 Day Pleasure Guarantee. One item per order; number of claims at brand’s discretion | 100 Day Pleasure Guarantee. One item per order | 30-day refund policy | Defect-only warranty (60-day product guarantee) | Orgasm Guarantee — 45 days, 4 named products only (Venus, Aura, Harley, Taurus) |
| Refund window | 60 days | 90 days | 14d cash (sealed) / 30d coupon (opened) | 30d cash (unopened) / 100d voucher (opened) | 30d cash (unopened) / 100d voucher (opened) | 30 days | None for unwanted; defects only | 45 days (4 SKUs); other toys non-returnable once hygiene seal opened |
| Refund form | Cash, original card | Cash, original card | Fixed-amount coupon: valid 1 month, unused remainder forfeited, LELO brands only, cannot combine with promotions | Voucher for product of similar value | Gift voucher: £249 cap, expires 90 days | Cash (when honoured) | Replacement only (defects) | Refund, credit or exchange — £5 deducted from cash refunds (return label) |
| Opened product | Yes | Yes — any reason | Yes — coupon only | Yes — voucher only | Yes — voucher only | Stated: no. Operational: discretionary | No — sex toys non-returnable per hygiene policy | Yes — 4 SKUs only |
| Return shipping | Free, prepaid label | Customer pays | Customer pays | Variable by market | Customer pays (guarantee returns) | Free | N/A — defect-only process | £5 (deducted), exchanges/credit free |
| Refund speed | 5 working days | 3–4 weeks | Not specified | Not specified | Not specified | Not specified | Not specified | 14 business days |
| Product range | 8 products, one job each | 1,000+ SKUs | 55+ products | 23 SKUs | 3,000+ SKUs | ~6 products | 16 products | — |
| Entry price | £47 | ~£15 | £49 | £89 | £24 | ~£100 | £145 | — |
Every figure here is taken from each brand’s own published returns and guarantee policy, verified June 2026. Where a policy was ambiguous, we recorded the least favourable reading to ourselves. Closest comparator: Adam & Eve (90-day cash refund) — note the customer pays return shipping, so the full purchase price is not returned. Their policy: adameve.com/t-returns2.aspx Other comparators’ policies are published on their own sites: LELO, Womanizer, Lovehoney, MysteryVibe and Coco de Mer.
UK competitor guarantee schemes re-verified 20 July 2026 from each brand’s own published terms: Honey Birdette, LELO, Lovehoney and Womanizer.