What exactly is guaranteed?

Your satisfaction. If a huxi product doesn't deliver an orgasm for you — or simply doesn't work for you in any way — we'll refund you in full or exchange it for a different product. No conditions, no interrogation, no awkwardness. We trust you.

How long do I have to claim?

60 days from the date of purchase. We chose 60 days rather than the standard 30 because we know that finding what works for your body can take time.

Do I need to return the product?

Yes — we do ask for the product back. Here's how we make it as easy as possible:

Email us at info@huxi.global with your order number and we'll send you a free prepaid returns label as well as the returns address.

The attach the prepaid return label to a plain posting bag, pop the product in and drop it off at the Post Office — no branding, no indication of contents.

Once we receive it, we'll process your refund or exchange within 5 business days.

That's it.

What counts as a valid claim?

Your order number and the returned product. We don't ask why it didn't work for you.

We don't ask you to fill in forms or explain yourself.

Just an email, a prepaid label, and we'll take it from there.

Does this affect my statutory rights?

No. This guarantee is in addition to your rights under the Consumer Rights Act 2015.

Your statutory rights are unaffected.

Can I exchange rather than get a refund?

Yes, and we'd love that. If the product wasn't right for you, we can help you find one that is.

Email us and we'll talk it through.

Who do I contact?

Email info@huxi.global with your order number and whether you'd prefer a refund or exchange.

A real person will reply within 2 hours during office hours.